Hotel Le Rive Droite & Spa à Lourdes

Absolutely appalled by the customer service we received from Hotel Le Rive Droite & SPA. We called the hotel simply to confirm that they could see our reservation as a safety measure after booking through Booking.com. Our Booking.com reservation clearly showed that the VAT, taxes, and city charges were already included in the total price listed on our receipt. From the very beginning of the call, the employee named Yuness started off with an extremely rude and confrontational attitude. Before even attempting to understand the situation, he immediately stated, "Yeah, I can already see you all will be a problem. If you don't want to pay the city tax, I can go ahead and cancel the booking." We calmly explained multiple times that we NEVER said we refused to pay the city tax. We simply asked him to quickly check the receipt and reservation confirmation because Booking.com already showed the charges as included. We even told him clearly that if he checked and we were wrong, we would gladly pay the city tax upon arrival with absolutely no issue. Instead of handling the situation professionally, he completely refused to even look at the receipt or verify the information. He acted as though we were bothering him for asking a simple question and even told us not to "give him a headache" over the situation. The entire interaction became extremely uncomfortable because rather than helping resolve a simple misunderstanding, he responded with arrogance, impatience, and rude laughter. At one point, he openly stated, "On n'est pas a deux clients pres," essentially saying the hotel would not care about losing customers and that canceling our reservation would not affect them in any way. Imagine speaking to paying guests this way simply because they asked you to double check reservation details. What is most shocking is how easily this situation could have been resolved. All he had to do was take a quick look at the Booking.com confirmation we offered to forward him. Instead, we were met with disrespect, mockery, threats to cancel, and complete unwillingness to assist. Eventually, rather than trying to resolve the issue professionally, he simply canceled the reservation. This experience left us genuinely shocked and disappointed. Lourdes is a place people travel to for peace, kindness, and hospitality, yet this interaction reflected the complete opposite. If this is how potential guests are treated before they even arrive at the hotel, it raises serious concerns about the professionalism and customer service standards of this establishment. Beware of this hotel and its staff. No customer deserves to be treated with disrespect for asking a simple question and requesting that reservation details be verified.

Amazing stay Hotel was nicely situated to the town and the sanctuary just a short walk as my wife use a disabled scooter access was very easy with a wheelchair lift just inside the entrance and the staff were always very quick to operate it for us and always with a smile nothing was to much trouble Manon on reception and her staff were amazing so attentive to all our needs and a credit to the hotel the buffet continental breakfast was well stocked and a very good selection A great base to see all the sights will definitely be booking for next year as a lovely location by the river for river view and a view of the Pyrenees book a room with a balcony which we did not and regretted not doing so Highly recommend this hotel And a big thank you again to all the staff for making our stay memorable

Hotel 4 etoiles bien situe, mais presentant d'importants defauts de maintenance : moisissures marquees dans la douche, prises electriques arrachees et liseuses hors service. L'isolation phonique est insuffisante face au bruit de la rue et l'etablissement ne dispose pas de parking prive. Le balcon est equipe de simples chaises en plastique. Concernant les services, le linge de toilette, le cafe et la bouteille d'eau n'ont pas ete renouveles quotidiennement. Un seul peignoir en taille enfant etait fourni au spa pour deux adultes. Le tarif du petit-dejeuner est eleve au regard du buffet propose. Enfin, si le personnel de jour est correct, l'accueil de nuit est peu cordial. Le rapport qualite-prix est tres defavorable

Tres bien, propre, jolie et accueillant

Un pur moment de detente. Il merite sais 4 , les chambres etaient tres confortables et elle est tres propre . Le personnel a ete tres sympathique car j'avais reserve 3 chambres et ils m'ont fait un geste commercial pour la reservation du jacuzzi et sauna. Leur lit est vraiment tres tres confortable et leur personnel a ete tres professionnel et tres souriant.

Tres bon emplacement, proche du sancturaire on peut y aller a pieds sans difficulte. Personnel a l'ecoute et agreable. Je recommande cet hotel pour son ensemble.

A very pleasant stay with very welcoming and friendly staff. The breakfast was delicious and the rooms were very comfortable. I am very satisfied with my stay.

Chambre spacieuse, petit canape avec table basse et bureau bien equipe. Coffre fort dans armoire, bouilloire avec cafe et the et petit frigo a notre disposition. Seche cheveux a disposition. Dommage parking payant...

Estuvimos dos noches dos personas (del 15 al 17/02/26) y muy bien. Personal amable. Habitacion no muy grande pero completa y sobre todo, unas camas estupendas para descansar de verdad. He conocido muy pocas camas de hotel tan buenas como esas. El desayuno sencillo pero suficiente. Buen sitio como opcion en Lourdes.

Accueil chaleureux, la Direction et le personnel sont au Top , petit dejeuner copieux. A recommander. Nous reviendrons. Petit message pour la masseuse Marine (Tres professionnel, a l' ecoute, agreable, douce, je la recommande vivement) Madame Sophie CHAUSSAT

Very disappointing. They say they are doing upgrades but they have been saying that for over a year. 1 night here was too much, what a shame.

Emplacement a 10 mn du sanctuaire, Excellent acceuil, gentillesse de l'equipe tres professionnelle, proprete parfaite de la chambre et sdb, wc separe, confort de la literie, Tres bonne insonorisation, Vue sur le gave, petit dejeuner tres fourni, C'est un sans faute. J'y suis meme retourne pour une deuxieme nuit suite a l'annulation des trains a cause de la tempete. Je recommande a 200 pour cent cet hotel.