La Caserne Chanzy Hotel & Spa, Autograph Collection à Reims

Super experience au spa !

J'ai pris une chambre il y a quelque temps dans cet etqblissement avec ma conjointe et nous avons passez un excellent moment Encore merci!

Thank you for a wonderful stay in your beautiful property . The staff are exceptional . Fatima, the concierge was able to get us a last minute booking at Ruinart in spite of it being fully booked months in advance . The restaurant reservations were also seamless . The Aircon was an issue in our room but the staff went out of their way to ensure we were shifted to another very lovely room . We highly recommend this venue for its charm location and outstanding staff. Super pastries at the reception which are constantly replenished .

La Caserne Chanzy has many of the ingredients of a memorable hotel: a striking central location opposite Reims Cathedral, an impressive building, and a distinctive design concept rooted in Champagne. On paper, it is exactly the sort of property one would expect to work well as part of Marriott's Autograph Collection and as a hotel included in the MICHELIN Guide hotel selection. Unfortunately, our stay fell well short of the standard implied by both. The most disappointing aspect was breakfast. Service for cooked items was extremely slow, with dishes taking over 20 minutes even when we were first in the queue. Some dishes were also poorly prepared: fried eggs were burnt, the Eggs Benedict was badly executed, and the wider hot food offering was underwhelming. We were also concerned by the freshness and presentation of certain cold items, including salmon and meats, and by the apparent lack of proper quality control. Other items, such as sausages and potatoes, were greasy, soggy or unappealing. Overall, breakfast was one of the weakest we have experienced in France over the last decade. Dinner was much better from a culinary perspective. The food itself was of a very high standard, and the kitchen team clearly has real talent. However, the service again failed to match the quality of the food. Our wine order was not taken by the sommelier, and after a long wait, we had to order through another member of staff. Later, the petit fours were missed entirely. These are not minor details at this level of hotel and restaurant. We also had a persistent noise issue in our room, apparently from the ventilation system, which made the room uncomfortable. The matter had to be raised more than once before it was addressed. When offered a room change, we were also surprised by the difference between rooms in the same category, as the size and fixtures appeared noticeably inconsistent. Overall, the hotel has the foundations of something excellent: the building, location and design are all strong, and dinner showed real culinary potential. However, the actual guest experience was undermined by poor breakfast standards, inconsistent service, weak follow-through and room comfort issues. For a five-star Autograph Collection property listed in the MICHELIN Guide hotel selection, the basics need to be executed much more reliably. On this occasion, we left disappointed and would be unlikely to return.

Noria was the friendly all knowing staff person. A treasure in you 5 star hotel

Just a one night stay but such beautiful surroundings and a well appointed hotel. Nice and quiet once the outdoor cafes across the river had all packed up. Would be happy to stay here again.

Very nice hotel with a great complementary breakfast, convenient to almost everything in Reims.

A Nice Hotel, But Fell Short of Five-Star Expectations. La Caserne Chanzy is, without doubt, a beautiful hotel, but after a two-night stay, I left feeling that it didn't quite live up to its five-star billing, certainly not when compared to other five-star properties at a similar price point. In my opinion, it sits more comfortably as a four-star-plus experience. The check-in process was, at best, mediocre. Noticing the couple checking in beside us receive a warm, thorough welcome while we were given very little information about the facilities or restaurants on the premises was immediately disheartening. A five-star arrival experience should feel consistent for every guest. The biggest frustration of our stay was the spa. We were never informed at check-in or at any point - that there would be a charge of EU15 per person to use the pool, sauna, and steam room. This was not mentioned during check-in, not communicated when we arrived at the spa, and it was nowhere to be found in our booking details. Discovering an unexpected charge at checkout is one thing, but what made it worse was that when we raised the issue, there was no understanding shown, and no offer of compensation or even a goodwill gesture. For a property marketing itself as five-star, this felt like a significant failure in both communication and customer care. Our room was also a disappointment. We appeared to have been allocated the furthest and darkest corner room available, and walking past other rooms while housekeeping was present made it hard not to notice the difference in what other guests were offered. On the positives - Little Georgette, the more casual of the two on-site restaurants, was genuinely lovely. Great food, good value for money, and the staff there were warm and attentive. It was a highlight of the stay. Overall, I'd encourage the hotel to look at how the reception team welcome and brief guests as a little more consistency and transparency would go a long way. There's a really good hotel here, but the experience needs to match the five-star label it carries.

Le proprietaire de l'hotel ne se gare pas devant son hotel mais occupe pendant 1 heure une place limitee a 15 minutes de stationnement. Ne voulant pas deranger le personnel de l'hotel, car a chaque fois une personne doit sortir physiquement pour m'ouvrir en arrivant et en quittant l'hotel, je ne pouvais que attendre devant sa voiture. Il revient et me fais un signe de la main sans aucune politesse. Je lui dis d'etre plus poli, il me cri que ce n'est pas a moi de lui apprendre la politesse et qu'il a un ayant droit car il est proprietaire de son hotel la Caserne Chanzy...

Gorgeous and amazing service.

De l'accueil de l'hotel et du spa, en passant par la qualite du restaurant un veritable sans faute !! Nous n'avons passe un moment magique.