Hotel de la Cite Carcassonne - MGallery Collection à Carcassonne

Very good

Sehr gutes Menu! Die Aussicht auf die Burg grossartig, war ein toller Abend!

This is a fantastic 5 star Hotel located in the medieval castle in Carcassonne. Well worth a visit.

We pulled up to the parking area, and I asked my wife 'Where's the hotel?' she pointed to the immense castle wall and said 'in there. We are staying in the old city.' I was blown away. The place is very nice. Restaurant is good, though you will want to sample other food if you stay here; many good places to eat in this town. The rooms are new tech forced onto old. The wood floor creaks sometimes, and the locks are weird, but they work. The breakfast is great, and the location is unsurpassed.

This is a old charming lovely hotel. The staff are very friendly and helpful. The rooms are decorated to enhance the history of the building, but very comfortable and the bathroom is modern. A perfect blend. And it is located within the inner city walls - the perfect location! I would recommend this hotel to anyone. We ate at their restaurant or first night, the Barbacane and the food was fabulous.

Excellent hotel pres de la cite a pied. Amabilite, parking velos, proprete, tres bon petit dejeuner. Il merite amplement une 3eme etoile. Nous reviendrons.

J'ai recemment eu l'occasion de revenir prendre un verre dans cet hotel 5 etoiles situe a proximite du chateau de Carcassonne, et l'experience m'a malheureusement laisse un sentiment de deception par rapport a mes precedentes visites. L'ambiance a enormement change en l'espace de deux ans. La ou il y avait autrefois une atmosphere chaleureuse, elegante et vivante, j'ai ressenti cette fois-ci un cadre beaucoup plus froid et impersonnel. Ce qui faisait, selon moi, une grande partie du charme du lieu a disparu. Je pense notamment au pianiste aux cheveux longs qui se produisait auparavant. Sa presence apportait une veritable identite a l'endroit, une touche artistique et raffinee qui correspondait parfaitement au standing attendu d'un etablissement 5 etoiles. Son absence se fait clairement ressentir aujourd'hui, et cela enleve une dimension importante a l'experience globale. Pour un hotel de ce niveau, on s'attend a une constance dans la qualite de l'ambiance et a une attention particuliere portee aux details qui font la difference. Malheureusement, ce n'est plus le cas ici, et cela se ressent immediatement. C'est dommage, car le lieu a un potentiel exceptionnel, mais il semble avoir perdu ce qui le rendait vraiment unique.

Exceptional location, within the old city walls, lovely views of the ramparts and the countryside beyond. Excellent breakfast served on a delightful shady terrace. Good rooms. Parking is secure, but a few hundred meters away and outside - they were very helpful with a classic car, so do ask for help. Lovely old world bar but destroyed by ridiculous and loud "cool" musak. Either ditch the musak, or get something quiet and in keeping with the charm of the hotel. It's definitely not a cool hotel (which is great - we don't all need cool all the time), so don't try to force it to be cool. Update for May 2026: musak greatly improved, no longer an issue in my view. Service, particularly breakfast, has declined quite seriously (most annoying was whisking the buffet away exactly at closing time without a word to warm those who might have liked a little more of something - not helped by the rather early 10:15am shut down). Let's hope that was just a blip - probably need one more person at breakfast and one more in the bar in the evening.