SPA Les Sources de Caudalie à Martillac

Notre chambre etait spacieuse dans un cadre magnifique. Nous avons apprecier le diner a la table du Lavoir. Par contre nous avons a regretter un manque d'organisation. Nous avions recu par mail le deroule dans notre sejour, nous devions arriver le lundi en fin d'apres-midi et avoir nos soins au Spa le mardi matin. Or le lundi vers 16 : 30 nous avons recu un appel nous expliquant qu'il y avait une erreur et que nous devions arriver le plus rapidement possible pour commencer nos soins le lundi en fin d'apres-midi et les finir le mardi matin. Dommage pour nous, car le mardi matin le hammam, le sauna ainsi que la piscine a jets ne fonctionnaient pas.

Out of coincidence, we ended up visiting right after they finished renovations. While the treatments were perfect and the staff were great, we had a long list of little nitpicks that made our 2 day spa stay a little less than ideal. Here's the list of issues that we had and I hope they continue to improve so that they can eventually become one of the best spas in France. We had planned a 1 full treatment package split in two days, half of it in the afternoon day 1 and half of it in the morning day 2. We chose their most expensive treatment package and we were hoping to have everything planned out properly. Sadly, they misunderstood our instructions of day 2 where we had to catch the train back to Paris at 12h12 PM and ended up booking a treatment at 11h AM. If the train station was a 5 min walk, this could of worked, but as it can take from 20-30 mins by car (not including getting changed, getting our bags, checking-out), we were both baffled as to why they set it up this way. There weren't other backup options either, such as switching treatments to different times, offering a refund, etc. My partner even noticed that in their system it was written clearly that we had to leave before, and we wish they could have organized everything better. One of the locker rooms was not functional and wouldn't close properly. Not a big deal as you can just grab another one, but it might be worth it for them to do a quick pass of each locker to make sure everything works. The toilet/shower combo is a little disgusting as it's situated in the same room. It's the first time I've seen a toilet right next to the shower with zero guardrails and I'm not sure why they went with this design. There's also no hooks to hang your bathrobe or clothes, so it feels like a very poorly designed room. Both pools were a little on the lukewarm side and we would have preferred to have at least one of them a little bit hotter. The Hammam was completely out of service during our stay. A shame as when we first saw it, there was no sign saying it was out of order, but it was clearly not functional as zero steam or heat was there when we entered. Similar to my comment on the lockers, I think the staff should do a pass on all the facilities from time to time to make sure everything still works. The sauna was also very lukewarm compared to what we're used to. We were told by staff that it's normal and acceptable, but we barely broke a sweat in there (especially our lower bodies) and the rocks were never hot during our 15 minute session. There's an outdoor swimming pool and Jacuzzi right next to the Spa, however it's surprisingly enough not accessible. I believe they did it on purpose to keep the hotel vs spa guests separate, but considering the Spa doesn't offer those options, we felt like it was a real shame. It would have been really easy to add stairs to easily access both and maybe find a special way to block hotel guests from accessing the spa (which I assume is the main issue). After every treatment, the staff was very aggressive in selling us their cosmetic products. I don't mind too much, but considering we went through 6 treatments, it was funny to see them recommend contradicting products. I think if a client books a treatment package, they should get a product package recommendation at the end so that you don't get recommended a dozen different products that all do similar things. And finally the "grape" bath was cool like bath experience, but it's far from what we were expecting. The "grape" part is just a small cup of wine that they poor in the bath, with the amount so little that I have a very hard time believing it did anything. The bath itself was good, though not romantic at all as you're separate from your partner. I was personally expecting something like a Four Seasons Private Spa experience, especially considering the price, and was very disappointed that it was just a high tech bath that massages you with jets.

Le SPA a ete renove il y a moins d'une semaine. 22 cabines de massage avec des praticiennes de grande qualite. Bain bouillonant, piscine d'eau douce. Bel espace lumineux et calme.

Somptueux spa dans un cadre magnifique, vaut largement la visite depuis Bordeaux. Nous avons passe un apres midi superbe.

Tres pro Agreable Endroit magnifique Personnel professionnel A recommander

Magnifique domaine, reposant et tres agreable. De superbes prestatations de soins au spa avec un acceuil chaleureux. Je recommande vivement cet endroit!

Un vrai moment de detente dans un cadre splendide et apaisant, au milieu des vignes et a cote du Chateau Smith Haut Lafitte L'accueil est chaleureux, le personnel tres professionnel et de bon conseils, les soins sont d'une grande qualite. Une belle parenthese que je recommande sans hesiter !

Bravo a Noemie. Une grande professionnelle qui maitrise sa technique jusqu'au bout des doigts.

Au top que ce soit l'accueil les soin le lieu tout est parfait il serait bien neanmoins d'avoir un coin exclusif pour femme sinon rien a dire

Une demi journee incroyable ! Un grand merci a votre professionnalisme et attentions avec des soins de qualite Je suis sortie apaisee et une veritable decouverte de bien etre que j avais oublie Merci a vous Corinne

Un tres agreable moment de soin .

Journee hors du temps dans ce magnifique endroit entoure de magnifiques vignobles et de la nature. Le spa est beau, bien entretenu, le personnel est aimable et aux petits soins. Les soins sont de qualite et avec les produits Caudalie uniquement. Les salles de soins ont toutes vues sur la nature environnante ce qui rend l experience encore plus relaxante. L'etablissement va fermer pendant 6 mois pour renovation, hate du retourner pour le re decouvrir (pendant les travaux les soins seront prodigues dans un hotel a proximite). Merci pour cette magnifique journee

Nous avons passe deux demi journees au SPA avec ma tante et il faut dire que tout etait parfait ! l'accueil , l'hygiene , le lieu , les prestations....le lieu est magnifique, calme et tellement apaisant ! Une mention speciale pour Karine , Florence et Chris... de belles personnes qui rendent ce lieu encore plus incroyable avec leur bienveillance et leur professionnalisme...

Really disappointing customer service. I tried to book for a birthday treat but was repeatedly told what package I "should" have, instead of simply being allowed to book the one I requested (which was more expensive). Then the emails stopped altogether, so I've taken my booking elsewhere. A real shame -- poor communication has lost them business.

Le Spa dans son excellence.. un lieu magique, cadre exceptionnel et surtout de tres belles prestations. Tres bien accueilli, endroit calme, tres bien entretenu et les prestations sont justes parfaites. Merci a toute l'equipe car nous avons passe un moment unique.

Je recommande Massage au top avec Chris ! Tres professionnel et sympathique Cadre magnifique !

Merveilleux apres midi passe dans ce lieux. Le cadre est magnifique, apaisant, propre et entretenu. Un grand merci a Chloe et Marina qui se sont occupees de moi et qui m'ont permises d'apprecier encore plus ce moment par leur professionnalisme et leur gentillesse.