Hotel Royal-Riviera à Saint-Jean-Cap-Ferrat

This hotel is not special. They have small rooms that they don't recommend yet they sell them. I don't understand this but it was fine for us. Actually the small room is technically bigger than many rooms in NYC hotels we stayed in, so they originally scared us that there was zero space. We could have even put a crib in the room but they don't allow it. Anyway. The breakfast is nothing special, a bit mediocre, but the Jasmine restaurant was fantastic. We stayed here for my wife's birthday, and I paid extra to setup balloons, roses, and a cake. They asked to frame our picture in the room before arrival but the picture wasn't there. Apparently the printer was broken but when I asked where the picture is, it was magically fixed and they got me the picture right away. So I assume they just forgot. The cake I ordered for my wife surprise was very delicious, however, we couldn't finish it because when we left our room, room service came and threw the cake away. When I told the front desk, they went to investigate first and acted like I was lying or something. They had to wait to see the cameras before apologizing or providing any refund. Anyway, an hour later they said yes, room service took it and it's because they are new, so they didn't understand. They refunded me only the desert we bought at the restaurant which is less than what I paid for the cake... seriously? What a shame. So your employee steals my paid for cake and then you only give me partial refund? Wow such a "great" service and experience. The least you could do is comp the whole lunch since your employees caused us trouble. Anyway, the service overall, from front desk, to spa manager, to every person have been not really good, especially for a 5 star. They don't treat you nicely here. Anyway, this is my own experience, and I'm sure other people experience it differently. I think concierge (Loic) was the only helpful and nice person here. He helped with the surprise setup, the beautiful flower bouquet and jetski rentals. Thank you. And location is good, beach is really nice and water was warm.

La "personne" qui est a l'accueil voiture de l'hotel devrait partir, inadmissible pour pareil endroit

Top avec vue sur mer.

We enjoyed our stay very much, the service was excellent, especially the thai lady behind the breakfast omelette station, she makes the best omellete!

Love u guys and love ur hotel Always will back

L'Hotel Royal Riviera est tout simplement splendide. Un cadre d'une beaute rare, des prestations d'une qualite excellente, tout est reuni pour un sejour inoubliable. Mention speciale au personnel, particulierement la reception et la conciergerie qui se sont montres d'une aide precieuse et d'un professionnalisme irreprochable.

Hotel exceptionnel a St Jean Cap Ferrat, de passage au restaurant, personnel attentionne et cuisine exceptionnel, vue mer magnifique

Merci a Marc pour l'excellent accueil, le cadre est tres sympathique le dessert fabuleux. Merci Sandrine de nous avoir fait decouvrir le restaurant ! A tres bientot

Style, meals, cozy... Bravo....

tres belle experience

Un petit bijou d'hotel.

Hotel extraordinaire, idealement situe dans une localisation parfaite. Service irreprochable, personnel d'une gentillesse rare. La piscine chauffee est incroyable, le petit dejeuner est genial, et le restaurant est tout simplement parfait. Une experience exceptionnelle du debut a la fin -- c'est un veritable paradis sur terre. bravo a toute l'equipe

Une fois de plus, un sejour merveilleux dans cet endroit de reve !!!! Toute l'equipe est aux petits soins avec bienveillance et naturellement gentille. C'est une parenthese enchantee Felicitations et merci a tous A bientot Denis Benhamou